Before you write to us
This page belongs to wandlerunners.co.uk, an independent information portal that publishes research and guidance on Fish and Spins casino. We don't run the platform, hold player accounts, or process a single deposit – our job is to check facts, explain terms in plain English, and flag anything that looks unclear. If you've spotted something inaccurate in our write-up, or want to suggest a topic we haven't covered, that's exactly what this inbox is for.
Drop us a line at [email protected] and we'll aim to reply within 48 hours. Tell us which page you're referring to and, where relevant, which section – it helps us track down the point faster than a general "your site is wrong" message ever does.
Questions for the operator, not for us
We can't look up your balance, confirm a pending withdrawal, or tell you why a bonus didn't credit – we simply don't have access to Fish and Spins' player systems, and no editorial inbox does. Anything tied to your own account sits entirely with the operator.
- Registration problems or verification document uploads
- Deposit or withdrawal delays
- Bonus eligibility or a wagering query specific to your account
- Technical issues while playing
For all of the above, go via the operator's own support channels on its platform, which include Live Chat and email support. Those teams can see your account; we cannot.
Our inbox
What we do handle well: corrections to figures or terms we've quoted, requests to clarify how we sourced something, feedback on readability, and general questions about how this portal works or how we're funded. If in doubt, send it anyway – we'll redirect you if it's genuinely an account matter.
What happens next
A short human reply, not an autoresponder loop. Most messages get answered within two working days; anything that needs checking against the brand's own terms may take a little longer, and we'll say so if it does.
Complaints and disputes
If your complaint concerns money, a game outcome or account access, it needs to go to Fish and Spins directly, and – if unresolved there – to whatever alternative dispute resolution route the operator's own terms describe. We're not positioned to arbitrate that kind of dispute, however frustrating the wait can feel.
If gambling has started to feel less like entertainment and more like a habit you can't shake, that's worth acting on regardless of who you contact. GamCare runs the National Gambling Helpline on 0808 8020 133, free and 24/7, and BeGambleAware offers confidential support at any hour. This site, and the content it links to, is intended for adults 18+ only.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.